You have legitimate concerns about privacy and therefore we expressly describe all processing of personal data done by us. We want you to understand what limited information we collect and what may happen to that information when you use any of HotBot VPN services.
Processing of your data
HotBot VPN processes user data only to a very limited scope – only as much as it is absolutely required for provision of HotBot VPN services, processing of payments for HotBot VPN services, and functioning of the HotBot VPN website and mobile applications.
Personal data is processed by HotBot VPN automatically and manually. Unless expressly noted otherwise, HotBot VPN or a designated subsidiary in your country shall act as the responsible personal data controller for any data processed. HotBot VPN uses third-party data processors only for processing of payment data, emailing services, marketing and basic website and app analytics. HotBot VPN guarantees a strict no-logs policy for HotBot VPN services, meaning that activities conducted using HotBot VPN services are provided by automated technical processes and are not monitored, recorded, logged, stored or passed to any third-party.
We do not store connection time stamps, session information, used bandwidth, traffic logs, IP addresses, or other data. From the moment a HotBot VPN user turns on the HotBot VPN software, their internet data becomes encrypted. Any online traffic coming from a user’s device is no longer visible to ISPs, third-party snoopers, or cyber criminals. Further, HotBot VPN has a strict no-logs policy when it comes to viewing and monitoring user activity online.Anyone may browse our website, and install HotBot VPN applications (mobile or otherwise) without signing up for HotBot VPN services. However, the functionality of HotBot VPN services will be limited or absent. If you want to engage full functionality of HotBot VPN services, you need to create a user account and provide basic personal data indicated below.
If you choose to create a user account, you must provide the following basic information:
We ask for your email address as part of your registration. That ensures that we can communicate with you when we have any announcements to make, service updates to advise, or errors to report. A valid email address is also needed to retrieve lost passwords and to establish a VPN connection.
In addition to the conventional payment methods,such as credit card, our payment processing partners process basic billing information for payment processing and refund requests. You must maintain this information is current, truthful, complete, and accurate. You warrant that you are authorized to provide such information. You authorize us to verify your information at any time. If it is found to be untrue, inaccurate, not current, or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to HotBot VPN services.In order to maintain the VPN service, HotBot VPN also processes limited technical information, which sometimes may be considered personal data. This information is used for improving the functionality and usability of our website and HotBot VPN services.If you decide not to provide this limited information, we may not be able to provide you with the full scope of HotBot VPN services. Said information may also include:
Server load information.
We monitor all server performance in order to recommend the most suitable servers to our customers.
Customer service information.
HotBot.com stores inquiries and communications with users through the Contact Us and Community Area pages.
Personal data of underage persons
Persons younger than 18 shall not use HotBot VPN services and provide any personal data to us without the supervision of parents or guardians. Based on the above, it is presumed that any person using HotBot VPN services and supplying personal data to us is at least 18 years of age. If a person younger than 18 years of age or a person supplying wrongful data become known to HotBot VPN, such person and all their data may be immediately and without any notice withdrawn by suspending their access to HotBot VPN services.
Grounds for data processing
Your personal data is processed for the purpose of providing you the best HotBot VPN service under the legal basis of performance of the contract between you and HotBot VPN, as provided in our Terms of Service. HotBot VPN may process your personal data (email address) for direct marketing purposes in the following cases: when we obtain your consent to such processing (the legal basis for processing, in this case, is your consent) or when applicable law permits us to contact you without a separate consent (under the legal basis of a legitimate interest).
Hotbot VPN may share your data with third-parties and partners as outlined in this policy.
Sharing Your Personal Data
Service providers. We use third-party service providers to help us with various platform operations, such as payments, automation of emails, Websites and app diagnostics, analytics, and others. As a result, some of our service providers may process personal data.
Some of our main service provider include:
- Live chat and support service platform, e.g., Zendesk (provided by Zendesk Inc.)
- Marketing, application analytics and diagnostics, e.g., Google Analytics, Google Ads (provided by Google)
- Conversion attribution system, e.g., Commission Junction (provided by Commission Junction LLC)
- Payments processing, e.g., Stripe (provided by Stripe Payments Inc), Paypal (provided by Paypal Holdings Inc.) , and Epoch (provided by Epoch)
Hotbot VPN partners. Sometimes our partners will be independent data controllers of your personal data. In such cases, the policies established by them (e.g., terms of service and privacy policies) will apply to those relationships. In other cases we may work with partners as joint controllers, which means that we jointly define the purpose and means of data processing with them. Both joint controllers are then responsible for the data processing and its compliance with applicable privacy laws.
We also partner with third parties to display advertising on our Websites or to manage our advertising on other sites, including social media. These ad partners help us deliver more relevant advertisements and promotional messages to you, which may include behavioral, contextual, and generic advertising. We and our advertising partners may process certain personal data to help us understand your preferences so that we can deliver advertisements that are more relevant to you.
Your personal data may be processed in any country in which we engage service providers and partners. When you use our Services and Websites, you understand and acknowledge that your personal data may be transferred outside of the country where you reside.
Your personal data protection rights
You may request us to inform you about the personal data that we have collected about you, to request any changes or correction of inaccurate information, to object to certain processing of personal data (e.g. for marketing purposes), to provide you with a copy of your personal data in a structured, commonly used and machine-readable format, to transmit (if technically feasible) your personal data to another controller, or to erase your personal data. You also may request to restrict the processing of your personal data (if required by a law in your jurisdiction such as the General Data Protection Regulation (the “GDPR”)), the California Consumer Privacy Act (CCPA) or others.
If you wish to unsubscribe from our communication, you can opt out at any time by clicking the “unsubscribe” link at the bottom of each email or contacting us at [email protected].
If you do not agree with the processing of your personal data by Hotbot VPN, please do not use our Services and Websites. You can request us to discontinue processing your personal data, in which case your data will be processed only as much as it is necessary to effect the discontinuation of your use of the Services (e.g., final settlement or deleting all personal data based on your email address), or finalizing other Hotbot VPN’s legal relationship with you (e.g., record keeping, accounting, processing refunds). Please note that we or our third-party service providers may be obliged to retain your certain personal data as required by law.
To raise any other questions, concerns, or complaints about our privacy practices or about our processing of your personal data, please contact us as provided on our website.
Term for storing personal data
HotBot VPN stores limited personal data for the whole period during which HotBot VPN services are used and for no longer than necessary and in no case more than 2 years after last use of the app and/or the services.You may contact [email protected] at any time and request that you be provided with a detailed list of the personal data that has been collected for you. If requests to see said personal data are made more than once per three month period and the minimum amount as required under the GDPR, CCPA or other statute, then we can refuse or charge you a reasonable fee for compliance. In complying with the foregoing, we may request proof of your identity. We will take no longer than 30 days, the maximum amount of time allowed under the GDPR to provide this data to you. We never collect any biometric data (as defined in the GDPR), under any circumstances.
HotBot.com uses a few types of cookies to improve the user experience on the website, such as:
- Google Analytics for statistical assessment and website performance improvement;
- Affiliate cookies to identify the customers referred to the site by our partners, so that we can grant the referrers with commissions;
- Cookies for personalizing the content of the site for users, such as setting the default language.
You can set up warnings for every time the site places a cookie in your browser, or you can choose to disable all cookies. You can do both through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser’s Help Menu to learn the correct way to do it.
Alternatively, you can disable all cookies by visiting the Network Advertising Initiative Opt Outpage , the Google Ads Personalization Control page or by using the Google Analytics Opt Out Browser add-on. Please note that choosing to disable cookies may negatively affect some of the features that make your site experience more efficient.
If the data is processed by a designated subsidiary, agent, or supplier in your country, then the domestic law of your country may be applicable at our discretion. HotBot VPN would like to remind you that you are responsible for the security of your data. We ask you to be careful when using and storing personal data containing files on your devices, as well as when using the devices themselves. Please ensure that nobody accesses and uses your devices without your consent.You shall be extra careful to not disclose your personal information to unrelated third-parties, since such information may be used in different ways and against your interests, including activities such as fraud, invasion of privacy, identity theft, etc.In order to ensure security of personal data, HotBot VPN employs various administrative, technical and physical security measures. However, it is your responsibility to exercise caution and reason when using HotBot VPN services. You will be personally responsible if such action violates any third-party’s privacy or any other rights, or any applicable law. Under no circumstances will HotBot VPN be liable for the consequences of your unlawful activities, your willful and negligent activities violating applicable laws or third-party rights, as well as any circumstances, which may not have been reasonably controlled or foreseen.